Secure Shopping

Shopping on Soigeneris is safe. When you place orders on Soigeneris, all of your order information, including your card number and delivery address, is passed through our server. Our secure server uses Secure Sockets Layer (SSL), which encrypts your order information and transmits it to us. SSL technology, the industry-leading standard, is designed to prevent someone other than Soigeneris from viewing and downloading your information.

Privacy

We don't like spam anymore than you do. Soigeneris will not trade, rent or sell your personal information, your survey responses or any other specific details about you or your household that are collected by Soigeneris without your authorization. We may provide aggregate statistics to reputable parties about the visitors to our Site, but these statistics will not include any personal or private information that identifies you.

Credit Card Orders

Soigeneris accepts Visa, MasterCard, and American Express as payment. All orders are processed through PayPal and will show as PayPal on your credit card statement. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification, but we will make all attempts to correct the issue before canceling an order.

Our Personal Check Policy

While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.

Backorders

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered. We only charge shipping once per order and will not charge you twice for orders containing backorders. (Oversized items may be more) Backorders shipped to international addresses or via "Express" shipping methods will incur special shipping charges with each shipment.

Canadian and International Orders

Soigeneris ships all over the world. Please send payment in the form of an International Money Order in U.S. Funds, or use your credit card. Under no circumstances will we falsify invoices or shipping labels.

Many Soigeneris products, which do not exceed box size restrictions, can be shipped to Canada and other international countries.

Returning Merchandise

Complete instructions for returning merchandise are printed on the back of your Soigeneris invoice. Please carefully read those instructions if you need to return an item. We will accept merchandise for return that was purchased from Soigeneris within 30 days of receipt. There is no restocking fee for unopened returns. The merchandise must be in new and unused condition and in its original packaging.  We do not accept returns via COD or billed to Soigeneris in any way.

Defective Returns

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call us before taking any action.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call or e-mail us immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Also, please take photos of the damaged box(s) before opening.

Limits of Responsibility

You are the only person that can keep you safe. We accept no responsibility for damage and/or loss of materials or tools incurred during operation of a CNC machine. In most cases it is very difficult or impossible to determine whether damage was actually due to some type of equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into CNC systems or problems caused by incompatibility between CNC components and our parts or tools.

Any consequences arising out of the purchase or resale of merchandise purchased from Soigeneris is the responsibility of the seller, not Soigeneris. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer. Under NO CIRCUMSTANCES will Soigeneris be held responsible or liable for damages incurred directly or indirectly from the operation or construction of any product sold of produced by Soigeneris. It is the operators responsibility to safely operate any equipment or tools. If you feel you cannot do this, return your items unopened. 

Price and/or Description Changes

While we do our best, sometimes things happen. All prices, pictures and descriptions on this site and all other Soigeneris publications are subject to change. Soigeneris maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Soigeneris reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.